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The participant from Russia confronted account blocking just after profitable three,000 euros at Cryptoboss casino. Irrespective of supplying the asked for verification files, together with a video call, her winnings were confiscated when only her final deposit was returned.
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We reviewed the data and information supplied by the casino and concluded that there were major similarities and connections concerning the player's account together with other joined and suspicious accounts, indicating likely collusion or reward abuse. The On line casino's selection to shut the account and confiscate the winnings was considered justified.
Inspite of acquiring sent each of the asked for documents, the account remained blocked. The participant then passed video verification and received all her winnings. The difficulty were fixed efficiently, and the complaint had been marked as 'fixed'.
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We have found one relevant complaint relating to this On line casino. Because of this grievance, we have supplied this On line casino 918 black factors. You will discover more specifics of the complaint and black points in the 'Protection Index explained' component of this overview.
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The Issues Group investigated the issue, confirming that the casino's determination to cancel the winnings was determined by evidence of several accounts and reward abuse, which had violated the On line casino's stipulations. As a result, the grievance was shut as unjustified.
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VIP club: this portion shows The existing standing during the loyalty system, the number of accrued factors and accessible rewards.
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